Desk Log 2025

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Name

This field is for validation purposes and should be left unchanged.

HEADLINE*

In less than 6 words, what is this about?

User*

Who created this message?

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Time Stamp

Category*

What Department would you associate this posting?

Front Desk / Reservations*

Lost & Found*

Maintenance Issues*

Housekeeping*

Shoals Restaurant*

INJURY REPORT*

NAME: ADDRESS: CITY: STATE: ZIP: TELEPHONE NUMBER: EMAIL: INCIDENT: DATE OF INCIDENT: TIME: EXACT INCIDENT LOCATION: DESCRIBE INCIDENT: WITNESS (S): WITNESS #1 NAME: WITNESS #1 CONTACT INFO: WITNESS #2 NAME: WITNESS #2 CONTACT INFO: INJURY: PART OF BODY: DESCRIBE INJURY: WHAT MEDICAL TREATMENT HAVE YOU RECEIVED? PHYSICIAN NAME: PHYSICIAN PHONE NUMBER: HOSPITAL/CLINIC NAME: HOSPITAL/CLINIC PHONE NUMBER: WHAT CAUSED THIS INCIDENT:

THEFT REPORT*

WE NEED: Name, Address/City/Zip/Country, Phone, Email, Location, Time, Items Claimed, Were Law Enforcement Called? Case #, Officer Name

Contact Name

First Last

Name of party involved

Location*

Telephone Number

Call back phone number but we prefer email.

VERY IMPORTANT! We prefer to respond to most every situation by email!

Date

Arrival Date or Relevant Date. We need to gauge if this is a past or future or eminent issue.

Reservation Number

Please share the Res Number ONLY IF this is really relevant to the matter at hand. Most situations are investigated using the last name search in RMS.

Amount

Amount being referenced in the log entry.

Booking Type

How was this booked? Only relevant if the booking source is highlighted in the issue.

Payment Type

How will we collect payment?

Status*

SITREP (Situation Report) is a concise, structured update providing essential information about a current situation*

Please do not forget to get the contact info: EMAIL & PHONE NUMBER. You can copy paste this into the reservation.

Image Hopper Use iPhone to take and/or upload a photo/video

Submit a photo, video, pdf, or scan.

Due Date

Is there a date when we need to have this completed?

Follow Up

Comments, Resolutions

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