The Cliff House Inn: Beach Hotel between Santa Barbara and Ventura

The Jewel of the Pacific

Front Desk Log

NEW!! Search and review all Front Desk Journal Notes!

Click here!

The Front Desk Agent Log Notes are a required routine task. This is an excellent tool for management and staff to review front desk activity. When we have any kind of issue: guest complaints, no shows, guest disputes and anything else that we are investigating days/weeks/months later, we carefully study the desk agent notes to understand the chronology of a situation.

Desk Log

  • Which Department
    • Who created this message?
    • How were we contacted?
    • If this is a problem, how would you classify it? We need this for statistical analysis.
        Click All That Apply
      • Guest name, Staff name, etc..
      • Return Phone Number for Sandy Messages (important).
      • VERY IMPORTANT! Sandy Prefers to Respond by Email!
      • Please share the Room Number
      • How will we collect payment?
    • RMS Reservation Number
    • MM slash DD slash YYYY
      An issue pertaining to a reservation requires an arrival date
    • Rank the Priority of this Event: VIOLET AND ORANGE tiers are only for SERIOUS issues please.
    • Please do not forget to get the contact info: EMAIL & PHONE NUMBER. You can copy paste this into the reservation.
    • Submit a photo, video, pdf, or scan.
    • Comments, Resolutions
    • This field is for validation purposes and should be left unchanged.