The Cliff House Inn: Beach Hotel between Santa Barbara and Ventura

The Jewel of the Pacific

Front Desk Log

The Front Desk Agent Log Notes are a required routine task. This is an excellent tool for management and staff to review front desk activity. When we have any kind of issue: guest complaints, no shows, guest disputes and anything else that we are investigating days/weeks/months later, we carefully study the desk agent notes to understand the chronology of a situation.

Desk Log

    • Who created this message?
    • How were we contacted?
  • If this is a problem, how would you classify it? We need this for statistical analysis.
      Click All That Apply
    • Guest name, Staff name, etc..
    • Return Phone Number for Sandy Messages (important).
    • VERY IMPORTANT! Sandy Prefers to Respond by Email!
    • Please share the Room Number
    • How will we collect payment?
  • RMS Reservation Number
  • MM slash DD slash YYYY
    An issue pertaining to a reservation requires an arrival date
  • Rank the Priority of this Event: VIOLET TIER is only for SERIOUS SERIOUS issues please.
  • Please do not forget to get the contact info: EMAIL & PHONE NUMBER. You can copy paste this into the reservation.